Shipping Policy
Thank you for shopping with Pure Glass SA. The following terms and conditions outline our Shipping Policy.
Processing Your Order
Once your order is placed, you will receive an email confirmation. Please retain this email as proof of purchase.
Shipment Processing Time
Processing time refers to the time required to prepare your order for dispatch. After payment is authorised and verified, all orders are processed within 1-2 business days. If any delays occur, we will contact you. Some orders may be dispatched within 2 days, while others may take up to 10 days depending on product availability and custom orders.
Shipping Locations
Pure Glass SA currently ships within Adelaide and surrounding areas. We do not offer international shipping.
Shipping Restrictions
We ship to both residential and commercial addresses within our service area.
Shipping Rates and Delivery Estimates
We strive to deliver your order promptly. Estimated delivery times are provided upon order placement. These estimates commence from the date of dispatch and are subject to order acceptance and approval. Delivery times are not guaranteed, as unforeseen circumstances such as weather conditions may cause delays.
- Standard Shipping: Orders within a 10km radius of Pure Glass SA qualify for free shipping. For deliveries outside this radius, shipping costs will be calculated at checkout.
- Free Pickup: Customers may collect their orders from our Melrose Park location at no additional charge. Pickup times may vary based on product availability.
Please Note:
- Business days refer to Monday to Friday, excluding public holidays.
- Orders are not processed or delivered on weekends or public holidays.
- Delivery times may vary based on carrier practices, delivery location, and product availability.
- Customers are responsible for ensuring the correct shipping address is provided at checkout.
Tracking Your Order
Once your order has been confirmed and shipped, you will receive a tracking link to monitor your package’s progress.
Damages
If your order arrives with damaged packaging, please contact us immediately at pureglass@broadwaybuilding.com.au.
Missing or Lost Packages
If your package is missing, please check common courier hiding spots or consult neighbours before reaching out. If you are unable to locate your order, please contact us at pureglass@broadwaybuilding.com.au to report a missing package.
Questions?
For any queries regarding the shipping and delivery of your order, please refer to our FAQ page or contact us at pureglass@broadwaybuilding.com.au.