Return & Refund Policy

Warranty
Pure Glass SA offers a warranty on its products in accordance with manufacturer terms. Custom glass products, mirrors, and glazing services are covered by the warranty provided by the manufacturer or as per Australian Consumer Law. Where a failure does not amount to a major failure, Pure Glass SA is entitled to choose between providing you with a repair, replacement, or another suitable remedy. Please retain your receipt as proof of purchase, as it is required for any warranty claims.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate the issue and provide a resolution. If a product has issues, you will need to return it to Pure Glass SA for assessment. If your order is damaged in transit, please send a photo of the damage within 2 hours of delivery to be eligible for a claim. Claims outside this timeframe cannot be processed. Pure Glass SA is not responsible for damage caused during transit. However, we are happy to assess and repair the item if you return it to us. We will also arrange return shipping at no additional cost to you.

If you have any concerns about a specific item, please contact us before making a purchase.

Exchanges / Returns
Please choose carefully, as we do not accept returns due to change of mind. If the product is faulty or damaged, please notify us within 14 days of purchase.

Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please note that banks and credit card companies may take additional time to process and post the refund.